Results of our 2025 survey have been collected, recorded, and documented for presentation to the members. The survey defines the satisfaction of our members with the facility, services offered, programming, special events, and communication offerings.
The survey was distributed electronically where possible, and by paper copy to members interested in completing it by hand. 497 surveys were returned, with a response rate of 24%. Although that may strike you initially as low, research shows that organizations consider anything above 20% to be successful. A high rate of response may indicate problems within an organization, or unsatisfied members. So, well done NESA.
79% of respondents indicated that they attend the centre for an activity of some kind at least once per week, many attend on multiple days, and all reported that they have been very satisfied with their experiences.
68% of respondents shared that being at NESA is a positive part of their lives.
When asked the question of what specifically landed well, members responded:
- the excellence of the fitness centre and fitness programs
- the variety of programs and activities offered
- the quality of instruction in arts, music, language, dance, fitness, with mention of particular instructors who make the effort to ensure participants were engaged, challenged, motivated, and above all safe
- appreciation for the variety of presentations, special events, and opportunities to learn new skills and refine old ones.
- support from NESA staff and volunteers.
Members highlighted that the friendships and strong social connections afforded to them by belonging to NESA, were definite perks. Reasons for joining were unanimously agreed to be the desire to stay physically and socially active following retirement. Numerous respondents credited club participation, volunteering, and meeting friends for coffee or lunch at the cafeteria as positive extra benefits of membership. At just $40.00 per year, NESA remains an excellent value, as reported by 69% of our respondents.
86% of respondents remarked on the friendly, approachable, and professional staff members, and 75% remarked that they consistently felt welcome, included, and valued.
Members expressed gratitude for the hard work of staff, instructors, club co-ordinators, and volunteers working behind the scenes to make NESA appear to run seamlessly.
NESA’s e-newsletter (accessed consistently by 76% of respondents) plus our website, offer members valuable information regarding programming and upcoming events.
NESA will continue to provide surveys each season as the evaluation process helps utilize ideas for fresh member driven programs and services, as well as reinforcement of what is already being done well.
Members may request a copy of the full survey at the front desk.
